Privacy Policy
ABN: 20 345 123 052
Last updated: 12/12/2025
Bodhi Flow is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), and relevant Victorian health record guidelines.
This Privacy Policy explains how we collect, use, store, and protect your personal, health, and payment information when you visit our website, book a service, or receive massage or Reiki healing from us.
By using our website or engaging our services, you consent to this Privacy Policy.
Personal Information We Collect
Information you provide directly
We may collect:
Your full name
Email address
Phone number
Home suburb or general location (for mobile/home-based appointments)
Booking details
Relevant health information
Information about injuries, sensitivities, or conditions
Messages sent through forms, email, or social media
Sensitive & health information
During consultations and treatments, you may choose to share:
Medical history
Pain levels or injuries
Mobility limitations
Emotional or energetic wellbeing (including Reiki-related insights)
Contraindications for massage or reiki.
This information is only used for safe, appropriate treatment under professional duty of care.
Payment information
Payment is handled through:
Stripe
Zeller
Wix Payments
These platforms securely process your payments.
We do not receive or store your full credit card details.
Automatically collected information
Wix may collect:
IP address
Device type
Browser type
Pages viewed
Time spent on site
Cookies & tracking data
This data helps us improve our services and website experience.
How We Use Your Information
We use your information to:
Manage and confirm bookings
Provide massage and Reiki treatments
Tailor treatments to your needs
Send reminders and follow-up communications
Communicate about your sessions
Maintain safe practice standards
Comply with legal record-keeping regulations
Manage payments
Improve our website and services
Respond to feedback or enquiries
We do not sell or rent your information.
Reiki, Energetic Work & Wellness Information
Because we offer Reiki, you may share emotional, spiritual, or wellbeing information during sessions.
We treat this with the same confidentiality as health information.
Reiki is a complementary modality and is not a form of medical treatment or diagnosis.
Any information shared is strictly for the purpose of supporting your wellbeing during the session.
Our Legal Responsibilities (Victoria & Australia)
As a Victorian home-based massage and reiki practitioner,
I comply with:
Australian Privacy Principles (APPs)
Privacy Act 1988 (Cth)
Health Records Act 2001 (VIC)
Victorian guidelines for storing health information
Duty of care and professional record-keeping requirements
Health Information & Contraindication Responsibilities
Your responsibly
You agree to:
Provide accurate health information
Inform your therapist of any injuries, illnesses, allergies, or pregnancy
Seek medical advice when needed
Contact emergency services when appropriate
Our responsibility
We commit to:
Conduct safe, appropriate treatments
Decline treatment when contraindications make it unsafe
Refer you to medical professionals when needed
Treat all information confidentially
Liability & Medical Disclaimer
Bodhi Flow Reiki & Massage does not diagnose, treat, or cure medical conditions.
Massage and Reiki are complementary and are not substitutes for professional medical care.
You should seek a qualified doctor or health professional for:
Medical concerns
Emergencies
Diagnosis
Treatment of illness or serious injuries
By receiving a service, you acknowledge that:
You participate voluntarily
You understand the nature of the treatment
You release Bodhi Flow from liability for outcomes resulting from withheld or inaccurate health information
If you are experiencing a medical emergency, call 000 immediately.
Data Storage & Retention (Victoria Requirements)
Where data is stored
Your information may be stored through:
Wix (website forms, bookings)
Secure local records (treatment notes)
Email/SMS platforms
Stripe/Zeller payment systems
Record retention period (VIC law)
Under the Health Records Act 2001 (VIC):
Health records must be kept for a minimum of 7 years
For minors, records must be kept until the client turns 25
After this period, records are securely destroyed.
Disclosure to Third Parties
We may share information with third-party providers strictly for business functions:
Wix (hosting, forms, analytics)
Stripe / Zeller / Wix Payments (payment processing)
Booking & reminder systems
Email/SMS platforms
These providers maintain their own privacy and security standards.
We will not share your personal or health information except:
When required by Australian law
To prevent a serious threat to your safety or others
Cookies & Tracking
Our site uses cookies for:
Analytics
Performance
User experience
You may disable cookies in your browser settings.
Your Rights
Under the Australian Privacy Principles, you may:
Request access to your personal information
Request corrections
Request deletion (unless laws require retention)
Complain about privacy handling
Withdraw consent
To exercise these rights, contact us using the details below.
Contact Us
Bodhi Flow
Email: align@bodhiflow.com.au
Phone: 0416021991
Home-based practice
Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.